Shipping policy

Shipping Policy Template :

ORDER PROCESSING: Please allow 2 Business days to process your order. Expect an email within 7 Business Days to let you know your order is on the way!

 STORE PICKUP - 4 Hutton Centre Drive, Suite 155, Santa Ana, CA 92707 Orders can be picked up weekdays (Monday-Friday), from 10am-5pm. An email will be sent when your order is ready for pickup. Shipping Policy.

FLAT RATE SHIPPING  Orders are generally shipped within 7-14 Business Days using Fed Ex.   

DOMESTIC SHIPPING RATES AND ESTIMATES:  For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout.  For simple flat rate shipping:  We offer $X flat rate  shipping to [list countries].  You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders  over $75).

INTERNATIONAL SHIPPING:  We offer international shipping to the following countries: [list of countries].  If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list  of countries].  If you’re using calculated shipping rates  : Shipping  charges for your order will be calculated  and displayed at checkout.  If you offer multiple international shipping options, you can list them in a table as well. You can  include broader delivery timelines (e.g. 8 to 20 days) for international shipping since  expectations can vary greatly depending on the destination.  Shipping option  Estimated delivery time  Price  Option 1  X to X business days  $X  Option 2  X to X business days  $X  Option 3  X to X business days  $X  Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country. [Your Company] is not responsible for these  charges if they are applied and are your responsibility as the customer. 

 REFUNDS,RETURNS AND EXCHANGES  We accept returns up to X days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible  at info@properdiamonds.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us at info@properdiamonds.com